I’m a human-centered innovation and product strategy leader with 30 years of experience helping organizations turn complex, real-world problems into practical solutions. I help teams uncover unmet needs, translate customer insights into product priorities and roadmaps, and align stakeholders around a shared direction. 

At Amazon, I led design strategy across more than 50 products supporting over one million frontline employees worldwide. Previously, at OptumRx, I introduced human-centered design as a practice and led innovation across patient, clinician, and healthcare experiences. Today, as founder of Harmony Collaborative Consulting, I use that experience to help organizations improve care delivery and support the next generation of innovators in building solutions that people genuinely need and will adopt.

QUESTIONS I CAN ANSWER

• How do I know if my product is solving an important problem for the people who will use it?
• How do I turn what I’m learning from customers into clear product priorities and a roadmap?
• How do I get customers or users to adopt a new product or way of working?